Showing posts with label Social Life. Show all posts
Showing posts with label Social Life. Show all posts

Wednesday, 29 October 2014

Hit me with your algorithm stick: How Facebook is taking aim at paid-for content

FACEBOOK has dealt a serious blow to paid-for content creators by introducing a big change to the way its newsfeed algorithm works.

I've written briefly in previous blogs about how the site decides on what we all see in our newsfeeds - this includes giving ratings to the things we click on, and the stories our friends have viewed before.

But the latest change means it doesn't just register what we click on - it also registers how long we stay there.




This means that if you click on a link on your newsfeed and stay on that site for along time, you are even more likely to see more from that site in your feed later. If you just click and return to Facebook straight away you will see a lot less of that site's stories in future.

The measure is designed to discourage 'click-bait' style stories that don't deliver on the promises they make. Often cheap, ad-heavy sites will employ click-bait tactics to get users to click, then just bombard them with ads once they've navigated there.

So far, so good. After all, who wants to see loads of crappy links in their feeds?

Unfortunately, the new measures have had some negative consequences.

Facebook has essentially taken aim at paid-for content sites, just at a time when the media is struggling to work out ways to fund itself.


Many people are seeing their reach - or, number of people who see their posts - decrease


To fully understand the problem, you have to look at the situation from a paid-for website's point of view.

If your content is not free, then a large number of the people that click through to your stories from Facebook aren't likely to stay there very long. You are relying on much smaller numbers to subscribe to read. But, of course, to get those small numbers of subscribers, you need a large number of clicks.

So if increasingly smaller numbers of people are staying - or 'dwelling', as it's often referred to - on your site, the new changes mean you will find the number of users who see your posts goes down dramatically.

These changes work really well for providers of free content, as their slice of the readership pie will continue to increase. Aggregator sites who employ relatively few journalists, like the Huffington Post, and other small, lean operations like Buzzfeed provide all their content free.



The changes benefit free sites like Buzzfeed. LOL.


The BBC too is of course free, and will be taking an increasing interest in social media in the next few years.

But the bigger newspapers, who employ lots of people and undertake far more traditional investigative journalism will suffer more and more unless they commit to keeping their content free.

Many will - The Mail, The Mirror, The Guardian and The Independent are all still free. But all are seriously struggling to make ends meet.

It's a tricky problem, but one that Facebook should take seriously. The majority of online advertising money now goes straight to Facebook and Google. So if they aren't careful, Facebook could end up cutting off readership from paid-for sites AND ad revenue from free sites.


Facebook now dominates the market in terms of online ad revenue

If that happens, all content providers will have less money to invest in good quality articles. It would mean that either people migrate away from Facebook (encouraged to do so by increasingly angry news sites) OR Facebook's dominance makes this impossible and the quality of web content just gets worse.

Neither is desirable, but Facebook aren't stupid. I expect changes to come sooner rather than later - not least because many of the big media organisations that own these sites invest a great deal of ad money in Facebook themselves. The threat to cut it off could prove decisive.

The incentive is clear, the solution less so.

Thursday, 21 August 2014

NewsFed: How Facebook is closing our minds, and what we can do to stop it

YOU may not realise it, but Facebook records every single thing you do while you're logged in.

Liking a friend's status or looking at your mum's holiday snaps might seem inconsequential - but it all translates into incredibly valuable data.

The world's most popular social network uses what's called a filtered feed. It's a complex algorithm that works out what you want to see when you log on by using the things you've engaged with - or, liked, clicked and commented on - in the past. 





When you look at your news feed, you never see everything that everyone you know has posted. You couldn't - it would take all day. According to Facebook's own blog, the average user could potentially see about 1,500 new stories every time they log on. Those with lots of friends could see as many as 15,000.

So instead of simply showing us all these in order - like Twitter does - Facebook works out the posts we are most likely to want to see.

It does this by ranking every possible post we could see according to a number of different factors. These include:

- Interest: How much the user (YOU) is interested in the post creator (this could be a friend, a news site, or a brand - anything or anyone that posts to Facebook)
- Post performance: How popular the post has been with other users
- Creator popularity: How popular other posts by the same creator have been
- Type of post: If it's a photo, video etc
- 'Recency': How new the post is

These factors are also weighed against a whole host of other, more personal details. For example, it might be that someone very close to you - like your wife or brother - has commented on a photo. That would give a high likelihood that you will like it too. 

The system works incredibly well, and it's one of the main reasons Facebook is so successful. It allows us to see plenty of the things we like, and less of the things we don't.

The problem, though, is that it gradually blocks out the other things people are talking about that don't fit the general trend. Over time, this causes a long, drawn out confirmation bias. You will tend to look at posts that confirm beliefs you already have, rather than ones that challenge them. 

This is all well and good when it comes to mundane news stories or gossip from friends, but what happens if the things you tend to click on are racist? Or homophobic? Or just idiotic? 




You can see my point. Facebook's algorithm would then effectively be encouraging slightly bigoted users to become more and more so through a system of positive reinforcement.

I've given an extreme example, but all of us will tend to find that we get the same old stuff coming up in our news feeds. If we haven't heard from someone in ages, we're very unlikely to see what they've been up to, precisely because we haven't heard from them in ages. This is surely the opposite of what Facebook is supposed to be all about.

On top of all this, the friends we do have left are increasingly getting crowded out by brands who've paid for space on our news feeds. If we then engage with the brands who have paid for the space, we'll never get rid of them.

This ecosystem is all part of what social media marketing is all about, and it's not necessarily a bad thing. People do actually like to engage with brands, and are often happy to see more and more of them in their feeds. But I suspect that is not always the case. In fact, I doubt whether many people even realise it's happening at all.

So what can you do to take control of your feed?

Well, you could just switch your news feed from 'Top Stories' to 'Most Recent'. Then you'll get everything in the order it was posted. 




But, of course, that will mean you become much more familiar with that girl you went to school with, who now has three kids and posts hundreds of pictures of them all day... every. single. day.

Like I said, the algorithm isn't necessarily a bad thing.

- Alternatively, you can begin un-liking. Remember when you thought the pages you 'liked' were just there to show the people who looked at your profile all the cool things you're interested in? Umm, yeah... that's not what that's for. 

Every time you like a page you make yourself a better target for advertisers. To be fair, since they know more about you, you're probably more likely to actually want the things you see in the ads - but that's not what Facebook is for! Obviously, if you really do like something and want to see more of it in your feed, then like away - just ditch the ones you're bored of. 

- Second, go through your friends list and look for people you haven't seen in your feed for a long time. It may be that they haven't been posting - but it's far more likely they're being crowded out by everyone else. Go to their page and like a few status updates or pictures - you'll start to see more of them when you log on. 




- Third, stop clicking on shit you don't want to read. We all do it - the "You'll never believe what happened next" posts get me every time. You click the link and, surprise surprise, you absolutely CAN believe what happened next. And guess what happens next?? That's right, you get a load more rubbish posts from the "You'll never guess what happened next" brigade next time you log on.

- Lastly, try to engage with things that challenge your beliefs. The more you stay in your comfort zone, the tighter the circle will close around you. Some of the most interesting things you'll see on Facebook will come from people or pages you completely disagree with, because they'll challenge you to figure out why they are wrong. Sometimes they might even change your mind. 

Either way, you will keep your horizons open and avoid the confirmation bias. 


I'd love to hear what you think - so get in touch on here, or tweet me @TheTommyEdwards.


Thursday, 31 July 2014

Don't be a tweet: Six top tips for Twitter success

EVERYONE has their own way of doing things on social media, and we all use it for different reasons. 

Up until a couple of months ago, I only really used Twitter for newsgathering (I used to be an online journalist) and never really said very much. I wasn't concerned about getting followers and didn't really engage with people on there. I'd often look, but rarely talk back.




Then I realised that, in the media industry, you are judged on how many followers you have (it's a shallow world, I know) and I had some catching up to do. Now I'm by no means a celebrity on Twitter - I only have about 1,200 followers at the time of writing - but I have got there from only a couple of hundred when I started working in social in February.

Fortunately for me, I'd been posting in a professional capacity to Twitter for quite some time, so I had a pretty decent idea of what works and what doesn't. And since starting as a full-time social guy I've picked up a few more. So I thought I'd share with you what meagre knowledge I have...

DO use pictures. Pictures are far FAR more engaging than words alone. There is a reason why sites like Instagram and Imgur are so successful. We are all generally very lazy, and pictures are much easier to take in than words. This means your audience is instantly much bigger when you use them. And if the content is good, it means there are more people to share it. 
If you need help getting the best out of your pics on social, here's a blog that can help by Buffer, a company who did a study into tweeting pictures. They found tweets with pics got 89% more favorites and 150% more retweets than tweets with just text.

DO talk to people. You get what you give on Twitter. I've lost count of the amount of real-life conversations I've had with people who say they signed up to Twitter but then got bored and went back to Facebook, or just didn't bother at all. 

It will be boring if you're not doing anything. It's all about conversation. People won't know you're there if you don't tell them, and they won't want to follow you unless they think you've got something interesting to say.

DO work out why you're there. Twitter is a fantastic place for niche interests. Of course, some people will get away with being very broad and talking about all sorts of things. But they tend to be people who are already in the public sphere. The best Twitter accounts are the ones that have a specific purpose - a news site, or celebrity gossip feed, or a football expert, or whatever. 

So if you love Carp Fishing, for example, then put that in your profile and talk to other people who share your hobby. They are much more likely to want to talk to you than a bunch of strangers. And you'll find you get much more enjoyment out of using Twitter if you're talking about something you enjoy.




DON'T troll people you don't know. Everyone loves a bit of banter. And if you have a mate in the office who supports a rival football team, then it can be great fun winding them up online. But remember, Twitter is a public forum. Don't say anything you wouldn't want a potential employer to read. 

Streams of angry bile and replies full of derogatory remarks just don't look nice. If you saw a pub where everyone was shouting filth at each other, would you go in for a pint? Of course you wouldn't. So don't be that angry drunk at the bar.

DON'T give up. Rome wasn't built in a day, and a million followers won't just turn up overnight. It takes time to build up a following on Twitter and there are no shortcuts. 

DON'T buy followers. I'm sure you will have seen or heard of websites where you can just pay for as many followers as you like. But as with most things in life, if it sounds too good to be true, it probably is. 

Those sites will get you lots of followers, but all of them will be dead accounts. The sites create the accounts (some make them look real with pictures and posts, some don't even bother with that) and then follow you. Then repeat as many times as you've paid them to. 

These fakes won't help you to enjoy using Twitter, as you still won't get anybody talking to you. You'll be like the king of an empty country. Plus, anyone can audit your account to see how many fake followers you have. Imagine how embarrassing it would be if someone you know checked out yours, only to find that you've just gone out and bought thousands of fake friends.

Friday, 11 July 2014

War of the World Cup - How UK news sites are making the most of sport social

THE World Cup is the biggest event Twitter has ever seen. More than 35.6 million Tweets were sent during Brazil's 7-1 defeat against Germany, making it the most tweeted-about sports game ever.


A Brazil fan enjoys the most tweeted-about World Cup ever


The match also set a new record for the number of tweets per minute, when it peaked at 580,166 after Germany scored their fourth goal.


This huge number of online users means there is a massive audience waiting for tweeters looking to drive traffic back to their own sites.


News sites are among the biggest of these, and this blog will focus on them. Another huge area is online gambling, which I'll talk about in my next one.


Germany players pose for an incredibly shareable on-pitch selfie



If you've read my previous blog, you'll know that news sites have a big advantage on social, because they've always got new, engaging content to talk about.


But this advantage is diminished during matches, because everyone is watching them and everyone is throwing content straight out there. There is no first-look or behind-the-scenes access to rely on.


This being said, the main players - including our team at The Sun - still do a pretty good job. 


The Mirror

The Mirror relies on written humour a lot of the time, and their writers are very funny. Which is a good job, because their graphical content is not great.


They often post images like the one below, which looks nice, but is really not very shareable. It gives you no new information, doesn't make you laugh, and is certainly not something you just have to show your mates...





They also have some sort of gambling tie-up, which sees them posting lots of little cards like this one:




Engagement isn't great on this either. I assume that's because most people can't work out exactly how the competition works. It seems to give entrants a chance of winning £100,000 by correctly predicting who will win. But that is either not interesting, or confusing, because the tweet only had one reply - the word 'Argentina' - which is obviously not stated in the correct format. It wasn't retweeted or favourited at all.

The Telegraph

Almost all sport stories on The Telegraph's football account are accompanied by pictures - which is always a good start. They rarely miss a big story, and their copy is usually short, sharp and to the point. 

The stand-out feature of their sport social for me, though, is the way they use diagrams and data visualisation. These things are shareable in their own right, and also make you want to click to see more.



They all tend to link back to their 'Project Babb' site - an experimental digital offerring which is obviously optimised for multi-platform access. It's snappy, picture-heavy and encourages users to scroll in a wide Buzzfeed-y sort of way. 


The content they have seems to translate well onto social, and they get a good response.


The Times

The Times' football coverage on social is so woeful it's almost non-existent. 

The @TimesFootball account appears to have been abandoned in March, when its last tweet was posted. It has just 391 followers and has only ever posted two pictures.

The @TimesSport account is obviously the one used for all football content. But even here the quality isn't much better. 

Almost all tweets are picture-less and struggle to get any engagement at all. And RTs like this one from their archive are as baffling as they are dull.



Time to move on...


The Mail

The Mail use their sport account to post plenty of pictures and get good engagement. They also tend to use vines of footage, like this:



The problem with these though, is that they almost certainly don't own the rights to show the clips. Many people I've spoken to in the industry think this is going to have to catch up with them at some point.  

It's one thing for a guy with 500 followers to post six-seconds of in-game footage - it's quite another for a large media organisation to do so, particularly if they have no deal in place. And we can tell they have no deal in place, because no one does. And if they did, they would be using far more vines of much better quality.

One of their vines was actually removed in the time it's taken me to write this blog.

The Sun

These restrictions have meant we at The Sun have had to get quite creative with our ideas. Images and vines are good, but they have to be funny or entertaining, and come without legal copyright issues.

So here's a couple of things we tried during Argentina's semi-final victory over Holland.

First is this venn diagram. It was cooked up quickly in photoshop (which explains it's somewhat amateurish appearance), but our followers seemed to love it.

Next was this one, which I did when it became clear the game would go to penalties. It took less than two minutes to do, but was really effective at playing on the fact that everyone knows Messi is Argentina's best player by far.



Our football account also uses creative graphics to deliver stats, team news and stories.

It also posts out some cool custom-made videos like the one below, which features the Premier League footage The Sun bought the rights to. 




Seen something you think I should be writing about? Get in touch on Twitter @TheTommyEdwards.

Wednesday, 2 July 2014

Chewy Luis in the news: Why the soap opera is more important than the sport

SPORT is big business on social media, and big events get loads of coverage - but it's not always the matches themselves that people want to talk about.


Bit off more than he could chew: Luis Suarez after chomping on Chiellini

Three of the biggest stories we've ever had on social at The Sun revolved around football stars Luis Suarez and Cristiano Ronaldo - and boxing champion Carl Froch. None of them really had very much to do with sport.

The first was a story about Froch proposing to his girlfriend in the ring in front of thousands of people, immediately after knocking out rival George Groves. 


We posted some amazing pictures of a battle-weary Froch getting down on one knee, which our followers on Facebook loved. The tweet about the same story (above) also did very well.

Second is a story about Cristiano Ronaldo getting a zig zag haircut during the World Cup. The star got his new look in tribute to a boy whose £50,000 brain surgery he paid for. It's a real feel-good tale that was incredibly popular with readers



Cristiano the redeemer: Ronaldo's hair was a tribute to ill fan


The story had a magic combination of three things: the most popular sportsman on social media (Ronaldo has over 27 million followers on Twitter), the most popular sporting event in the world and, crucially, a brilliant human interest angle.

The third of our big hitters is a story that has dominated the news agenda ever since it happened - Luis Suarez biting opponent Giorgio Chiellini on the shoulder. You'd have to have been living under a rock to have missed this one. 

So what do these three stories have in common?

They are all very famous sportsmen at the top of their game, on a global stage, doing something which is NOT sport. The stories show us that it is often what the big stars do outside of the game that people are interested in.

There is a kind of public fascination with the fact that these revered, almost god-like, sporting heroes are just real people with real emotions that do real, everyday things. Like giving to the needy, proposing to their partners - or stupidly lashing out when they are angry.


The moment of madness: Suarez gets his teeth into rival Chiellini

The sport itself is just a platform for a much broader dramatic narrative about fearless heroes, pantomime villains and ancient, unappeasable rivalries.

The games and the goals are just a part of that. A very important part, of course, but not the full package. The press conferences, interviews and ad campaigns all have their roles to play. And so does social media. 

Suarez's bite on Chiellini was generating a staggering 107,000 tweets per minute during the game - including this gem from former boxer Evander Holyfield...


Mentions of Suarez (@Luis16Suarez) on the day also went up from 100k before the bite, to about TWO MILLION after. 

A few days later, when he apologised on Twitter, the post was re-tweeted over 70,000 times and will have been seen by millions of people.


I should mention here that there are hundreds of millions of tweets posted about the matches themselves, which are incredibly exciting in their own right.

But the point I'm trying to make is that social messages achieve huge success when there is that potent mix of both a massive sporting occasion AND some other kind of drama, which combine to create a bigger picture.


And, of course, social media managers like me are happy, because it means we get a chance to hop on photoshop and have some fun.


Once Suarez had been handed a four-month ban for the bite, we came up with this idea: 




As you can see, I've given Luis an extra finger. Or, rather, extended his ring finger out. His celebration usually has just his thumb and two fingers raised, which most fans will know. The third finger was added for comic effect, so Luis could gleefully demonstrate how many months he'll be banned from football for.

To create the extra digit, I had to cut out his middle finger and move it across. I then blended it in using the clone stamp and blur tool.


To finish up, here's some other Suarez-related funnies that caught my eye...









Friday, 27 June 2014

Chat's Life - inspiring conversation with graphics on social

CONVERSATION is the spice of online life, and we social media managers are always looking for ways to get people talking.

I'm luckier than most - because I work at a national newspaper. That means there is usually plenty of interesting, provocative content to get our followers going. 



Original graphic: Simple, but effective

But a simple question written into a tweet with no image and no context is likely to get ignored by most people, regardless of how great the story is. 

On our team, we decided that wouldn't do - we needed to make the question itself more engaging.

So here's what we did.


The Sun's website had been running "Have Your Say" articles for some time, and we thought it would be a good idea to try to translate this concept onto social media. 




Roxanne: This was my first go at making a graphic. Unfortunately, I saved it as a jpeg (rather than png)
file so the text looks a bit wobbly. But it still had a great response from followers

The first - and most obvious - thing to do was create a hashtag from the title. This would give continuity to our feed and mean regular readers would come to expect the #HaveYourSay tweets.


Baby steps: The drop shadow is improved on this one and the hashtag reads better



We then started to work on some ideas for graphics. The hashtag itself on a Sun red background in a Sun font was the first idea, which worked OK - but I thought we could have a bit more fun with it. 



Big head Barlow: If you've read my previous blogs, you'll know I find over-sized heads hilarious.
This is no exception.

So the next idea I had was to use a graphic (600x300 pix) which had the hashtag, a question and an picture from the story we were referring to. This would show the question and the context in one concise, eye-catching, shareable image.


Translucent juice: I had to cut out the beer from the middle of the glass on this one, then increase
the transparency so you can read the words through it. I think it works well.


We now try to do these as often as possible, and move the words and pictures around to keep it interesting. But, of course, the style (ie. colour and font) remain the same to give consistency to the concept, and to make it more recognisable.



Food for thought: I experimented with a larger picture on this with an added outer glow. The words
also have a black stroke, which I hadn't done on any of the others. I'm still undecided on whether
I like it or not. But it is certainly striking. 


What do you think? #HaveYourSay!

Monday, 2 June 2014

Elliot Rodger wasn't alone: The sexists, racists and homophobes going public on Twitter

CRAZED California murderer Elliot Rodger used various online forums to rant about his extreme hatred of women in the months leading up to his infamous killing spree. 

This so-called 'manosphere' of 'incel' - or involuntary celibate - sites and blogs exist for angry men to paint themselves as victims of a heartless, ruthless sex culture that's ignored them. They take out their loneliness on members of the opposite sex. 


Elliot Rodger


But sexism isn't the only type of hatred shouting loudly on the internet. And the little-known incel forums aren't the only places these views can be found. Increasingly, people with an axe to grind are taking to much more public social networks to preach their hatred. 





















I went onto Twitter to search out this sexism, racism and homophobia. I wanted to know how much of it there is, and just how public these people are prepared to be. 

Much of what I found is not nice, to say the least. But ignoring them won't just make it go away, and I think it's important to look objectively at these extreme, troubled opinions with a clear head. 

I've listed some below so that you won't have to worry about YOUR search history being as questionable as mine now is.

WARNING: The rest of this blog contains extremely offensive language. In case it isn't already clear, I'm using these tweets only as examples of views which I personally find absolutely abhorrent.


Sexism

Misogyny and hatred towards women is often dressed up as 'Men's Rights'. This is misleading though. It gives the impression that the activists are campaigning about a genuine cause, when it is often just an excuse for thoughtless, unadulterated hatred. 







Homophobia

A great deal of homophobic ranting on Twitter is dressed up as banter - the sort of stuff they still struggle to stamp out in schools (ie. 'That is so gay' or 'Why are you being such a queer?'). But not all of it follows this pattern. Some people are just spontaneously nasty.






Racism

Just like in the real world, racism takes many forms on Twitter. Some people regard their views as patriotism and often aim jibes specifically at immigrants. You also find, as in the real world, that some have hatred only for a specific race. Others are indiscriminate in their discrimination.





So why am I showing you all this? 

The sheer volume of hatred of all kinds on Twitter - and there is a lot -  means there are clearly issues that need to be subject to public debate. Some would argue that Twitter itself should be more strict in censoring these views. I would absolutely disagree.

Facebook has far stricter rules on censorship, which is one of the many reasons I think it's an inferior social network. Censorship essentially patronises users, telling them they are too stupid or irresponsible to make up their own minds about the offensive views of others. 



I have included the above tweets in this blog precisely because I want you, the reader, to make up your own mind about them and think about the reasons they exist in the first place. 

When you publish to Twitter, you publish to the world. Users know this, so the people writing these comments must believe their views to be valid on on some level. The way to combat this is not by censoring them - that would just send them underground or onto the more private forums like the ones Elliot Rodger used. 



Instead, we should challenge them, write about them, and articulate clearly why these type of views don't hold any water. Everyone has the right to an opinion, after all. But we are all entitled to confront those we don't agree with.

Extreme views are nothing new. But social media has now given us all a great means of exposing and questioning them. Let's use it.