Thursday 31 July 2014

Don't be a tweet: Six top tips for Twitter success

EVERYONE has their own way of doing things on social media, and we all use it for different reasons. 

Up until a couple of months ago, I only really used Twitter for newsgathering (I used to be an online journalist) and never really said very much. I wasn't concerned about getting followers and didn't really engage with people on there. I'd often look, but rarely talk back.




Then I realised that, in the media industry, you are judged on how many followers you have (it's a shallow world, I know) and I had some catching up to do. Now I'm by no means a celebrity on Twitter - I only have about 1,200 followers at the time of writing - but I have got there from only a couple of hundred when I started working in social in February.

Fortunately for me, I'd been posting in a professional capacity to Twitter for quite some time, so I had a pretty decent idea of what works and what doesn't. And since starting as a full-time social guy I've picked up a few more. So I thought I'd share with you what meagre knowledge I have...

DO use pictures. Pictures are far FAR more engaging than words alone. There is a reason why sites like Instagram and Imgur are so successful. We are all generally very lazy, and pictures are much easier to take in than words. This means your audience is instantly much bigger when you use them. And if the content is good, it means there are more people to share it. 
If you need help getting the best out of your pics on social, here's a blog that can help by Buffer, a company who did a study into tweeting pictures. They found tweets with pics got 89% more favorites and 150% more retweets than tweets with just text.

DO talk to people. You get what you give on Twitter. I've lost count of the amount of real-life conversations I've had with people who say they signed up to Twitter but then got bored and went back to Facebook, or just didn't bother at all. 

It will be boring if you're not doing anything. It's all about conversation. People won't know you're there if you don't tell them, and they won't want to follow you unless they think you've got something interesting to say.

DO work out why you're there. Twitter is a fantastic place for niche interests. Of course, some people will get away with being very broad and talking about all sorts of things. But they tend to be people who are already in the public sphere. The best Twitter accounts are the ones that have a specific purpose - a news site, or celebrity gossip feed, or a football expert, or whatever. 

So if you love Carp Fishing, for example, then put that in your profile and talk to other people who share your hobby. They are much more likely to want to talk to you than a bunch of strangers. And you'll find you get much more enjoyment out of using Twitter if you're talking about something you enjoy.




DON'T troll people you don't know. Everyone loves a bit of banter. And if you have a mate in the office who supports a rival football team, then it can be great fun winding them up online. But remember, Twitter is a public forum. Don't say anything you wouldn't want a potential employer to read. 

Streams of angry bile and replies full of derogatory remarks just don't look nice. If you saw a pub where everyone was shouting filth at each other, would you go in for a pint? Of course you wouldn't. So don't be that angry drunk at the bar.

DON'T give up. Rome wasn't built in a day, and a million followers won't just turn up overnight. It takes time to build up a following on Twitter and there are no shortcuts. 

DON'T buy followers. I'm sure you will have seen or heard of websites where you can just pay for as many followers as you like. But as with most things in life, if it sounds too good to be true, it probably is. 

Those sites will get you lots of followers, but all of them will be dead accounts. The sites create the accounts (some make them look real with pictures and posts, some don't even bother with that) and then follow you. Then repeat as many times as you've paid them to. 

These fakes won't help you to enjoy using Twitter, as you still won't get anybody talking to you. You'll be like the king of an empty country. Plus, anyone can audit your account to see how many fake followers you have. Imagine how embarrassing it would be if someone you know checked out yours, only to find that you've just gone out and bought thousands of fake friends.

Saturday 19 July 2014

Gaza, Twitter, and the worst picture I've ever seen

CONFLICT around the world is not new - and conflict in the Gaza Strip certainly isn't. But the way it is being recorded and broadcast is changing.


PrayForGaza: A hashtag many have used to share information about the conflict


The most recent bouts of fighting in Gaza have been documented in shockingly graphic detail by the people who live there, and the pictures can now be seen on Twitter and elsewhere by anyone.

This hasn't happened before, mostly because there are some things the mainstream media simply cannot, or will not, show. 




Images and words can be deemed too shocking, and editorial standards simply won't allow for the publication of pictures thought to be too graphic or distressing. 

This image, for example, has not to my knowledge been distributed by any mainstream media outlet. 




It is, I think, the most disturbing I've ever seen. I really can't imagine anything worse. It is a brutal encapsulation of everything that is horrific about war, and I challenge anyone to look at it and not have an intensely emotional reaction.

Now, I can understand why editors would decide not show this picture to their viewers or readers. But I believe they are wrong to withhold it, and others like it.




I think it's important the world sees these awful things so they can better understand what really happens when an army drops bombs on civilian populations. Censored pictures and expert analysis simply do not have the same impact.

I should be clear here that I'm not trying to make any kind of political statement about who is right and who is wrong in this conflict. I'm not qualified to do that, and you can all make your own minds up.




But the politics is beside the point. All I want to highlight here is the fact that uncensored social networks have given us a new window into the true horrors of this war. And I hope that this increased global awareness will help to stop it.




I should also point out that the pictures featured here haven't been verified by mainstream media outlets, so their origin and authenticity are undoubtedly less certain than others. But the sheer number of them would indicate that at least some will be genuine, if not all.




Either way, the impact remains the same.

We all now have the resources to educate ourselves far beyond what we see on BBC News at Ten - and we all have a responsibility to use them.




For more info, search: #PrayForGaza, #GazaUnderAttack, #IsraelUnderFire 


Friday 11 July 2014

War of the World Cup - How UK news sites are making the most of sport social

THE World Cup is the biggest event Twitter has ever seen. More than 35.6 million Tweets were sent during Brazil's 7-1 defeat against Germany, making it the most tweeted-about sports game ever.


A Brazil fan enjoys the most tweeted-about World Cup ever


The match also set a new record for the number of tweets per minute, when it peaked at 580,166 after Germany scored their fourth goal.


This huge number of online users means there is a massive audience waiting for tweeters looking to drive traffic back to their own sites.


News sites are among the biggest of these, and this blog will focus on them. Another huge area is online gambling, which I'll talk about in my next one.


Germany players pose for an incredibly shareable on-pitch selfie



If you've read my previous blog, you'll know that news sites have a big advantage on social, because they've always got new, engaging content to talk about.


But this advantage is diminished during matches, because everyone is watching them and everyone is throwing content straight out there. There is no first-look or behind-the-scenes access to rely on.


This being said, the main players - including our team at The Sun - still do a pretty good job. 


The Mirror

The Mirror relies on written humour a lot of the time, and their writers are very funny. Which is a good job, because their graphical content is not great.


They often post images like the one below, which looks nice, but is really not very shareable. It gives you no new information, doesn't make you laugh, and is certainly not something you just have to show your mates...





They also have some sort of gambling tie-up, which sees them posting lots of little cards like this one:




Engagement isn't great on this either. I assume that's because most people can't work out exactly how the competition works. It seems to give entrants a chance of winning £100,000 by correctly predicting who will win. But that is either not interesting, or confusing, because the tweet only had one reply - the word 'Argentina' - which is obviously not stated in the correct format. It wasn't retweeted or favourited at all.

The Telegraph

Almost all sport stories on The Telegraph's football account are accompanied by pictures - which is always a good start. They rarely miss a big story, and their copy is usually short, sharp and to the point. 

The stand-out feature of their sport social for me, though, is the way they use diagrams and data visualisation. These things are shareable in their own right, and also make you want to click to see more.



They all tend to link back to their 'Project Babb' site - an experimental digital offerring which is obviously optimised for multi-platform access. It's snappy, picture-heavy and encourages users to scroll in a wide Buzzfeed-y sort of way. 


The content they have seems to translate well onto social, and they get a good response.


The Times

The Times' football coverage on social is so woeful it's almost non-existent. 

The @TimesFootball account appears to have been abandoned in March, when its last tweet was posted. It has just 391 followers and has only ever posted two pictures.

The @TimesSport account is obviously the one used for all football content. But even here the quality isn't much better. 

Almost all tweets are picture-less and struggle to get any engagement at all. And RTs like this one from their archive are as baffling as they are dull.



Time to move on...


The Mail

The Mail use their sport account to post plenty of pictures and get good engagement. They also tend to use vines of footage, like this:



The problem with these though, is that they almost certainly don't own the rights to show the clips. Many people I've spoken to in the industry think this is going to have to catch up with them at some point.  

It's one thing for a guy with 500 followers to post six-seconds of in-game footage - it's quite another for a large media organisation to do so, particularly if they have no deal in place. And we can tell they have no deal in place, because no one does. And if they did, they would be using far more vines of much better quality.

One of their vines was actually removed in the time it's taken me to write this blog.

The Sun

These restrictions have meant we at The Sun have had to get quite creative with our ideas. Images and vines are good, but they have to be funny or entertaining, and come without legal copyright issues.

So here's a couple of things we tried during Argentina's semi-final victory over Holland.

First is this venn diagram. It was cooked up quickly in photoshop (which explains it's somewhat amateurish appearance), but our followers seemed to love it.

Next was this one, which I did when it became clear the game would go to penalties. It took less than two minutes to do, but was really effective at playing on the fact that everyone knows Messi is Argentina's best player by far.



Our football account also uses creative graphics to deliver stats, team news and stories.

It also posts out some cool custom-made videos like the one below, which features the Premier League footage The Sun bought the rights to. 




Seen something you think I should be writing about? Get in touch on Twitter @TheTommyEdwards.

Thursday 10 July 2014

What would Jesus do? Twitter users to decide what team Christ The Redeemer supports

TWITTER users are set to decide which World Cup finalist Christ the Redeemer supports - by choosing the colours he's lit up in.




Users can tweet to vote on whether the world famous statue will be illuminated in the black, red and amber of Germany, or Argentine sky blue and white. 

To vote, all you have to do is tweet the hashtag #ArmsWideOpen, then the 'hashflag' of your favourite finalist - either #GER or #ARG.

The colours of the winning team will be projected onto the statue on Saturday night between 7 & 9pm local time, any they will change in real-time as votes continue flooding in.

Great - now all you have to do is decide who the hell you're going to support!

Wednesday 2 July 2014

Chewy Luis in the news: Why the soap opera is more important than the sport

SPORT is big business on social media, and big events get loads of coverage - but it's not always the matches themselves that people want to talk about.


Bit off more than he could chew: Luis Suarez after chomping on Chiellini

Three of the biggest stories we've ever had on social at The Sun revolved around football stars Luis Suarez and Cristiano Ronaldo - and boxing champion Carl Froch. None of them really had very much to do with sport.

The first was a story about Froch proposing to his girlfriend in the ring in front of thousands of people, immediately after knocking out rival George Groves. 


We posted some amazing pictures of a battle-weary Froch getting down on one knee, which our followers on Facebook loved. The tweet about the same story (above) also did very well.

Second is a story about Cristiano Ronaldo getting a zig zag haircut during the World Cup. The star got his new look in tribute to a boy whose £50,000 brain surgery he paid for. It's a real feel-good tale that was incredibly popular with readers



Cristiano the redeemer: Ronaldo's hair was a tribute to ill fan


The story had a magic combination of three things: the most popular sportsman on social media (Ronaldo has over 27 million followers on Twitter), the most popular sporting event in the world and, crucially, a brilliant human interest angle.

The third of our big hitters is a story that has dominated the news agenda ever since it happened - Luis Suarez biting opponent Giorgio Chiellini on the shoulder. You'd have to have been living under a rock to have missed this one. 

So what do these three stories have in common?

They are all very famous sportsmen at the top of their game, on a global stage, doing something which is NOT sport. The stories show us that it is often what the big stars do outside of the game that people are interested in.

There is a kind of public fascination with the fact that these revered, almost god-like, sporting heroes are just real people with real emotions that do real, everyday things. Like giving to the needy, proposing to their partners - or stupidly lashing out when they are angry.


The moment of madness: Suarez gets his teeth into rival Chiellini

The sport itself is just a platform for a much broader dramatic narrative about fearless heroes, pantomime villains and ancient, unappeasable rivalries.

The games and the goals are just a part of that. A very important part, of course, but not the full package. The press conferences, interviews and ad campaigns all have their roles to play. And so does social media. 

Suarez's bite on Chiellini was generating a staggering 107,000 tweets per minute during the game - including this gem from former boxer Evander Holyfield...


Mentions of Suarez (@Luis16Suarez) on the day also went up from 100k before the bite, to about TWO MILLION after. 

A few days later, when he apologised on Twitter, the post was re-tweeted over 70,000 times and will have been seen by millions of people.


I should mention here that there are hundreds of millions of tweets posted about the matches themselves, which are incredibly exciting in their own right.

But the point I'm trying to make is that social messages achieve huge success when there is that potent mix of both a massive sporting occasion AND some other kind of drama, which combine to create a bigger picture.


And, of course, social media managers like me are happy, because it means we get a chance to hop on photoshop and have some fun.


Once Suarez had been handed a four-month ban for the bite, we came up with this idea: 




As you can see, I've given Luis an extra finger. Or, rather, extended his ring finger out. His celebration usually has just his thumb and two fingers raised, which most fans will know. The third finger was added for comic effect, so Luis could gleefully demonstrate how many months he'll be banned from football for.

To create the extra digit, I had to cut out his middle finger and move it across. I then blended it in using the clone stamp and blur tool.


To finish up, here's some other Suarez-related funnies that caught my eye...